These terms and conditions (hereinafter referred to as the Terms and Conditions) provide for the procedure for using the amberfarm.lv online store. The Terms and Conditions apply when the Buyer orders and purchases goods offered by amberfarm.lv or otherwise uses the services of amberfarm.lv.
The Seller is the Limited Liability Company “Amberfarm”, registration No. 50103362291, legal address “Liepūdrupi”, Variņu parish. Smiltenes municipality, LV-4726
The Buyer is a natural or legal person who makes purchases on amberfarm.lv or uses other services of amberfarm.lv. Only natural persons with legal capacity, i.e. persons who have reached the age of majority and whose legal capacity is not restricted by a court, and legal persons on whose behalf executive bodies or authorized representatives act, have the right to make purchases on amberfarm.lv.
With the order of goods made by the Buyer, the Terms and Conditions become the terms of the purchase agreement between the Buyer and the Seller, which is a mandatory legal document for both parties to the contract. The agreement is considered concluded when the Buyer orders goods on amberfarm.lv, in accordance with the procedure provided for in the Terms and Conditions, makes payment for the goods and receives confirmation from the Seller by e-mail that the Buyer’s order has been accepted and the agreement on the payment procedure has been made.
The Buyer is not entitled to order goods on amberfarm.lv if the Buyer is not familiar with the Terms and Conditions or does not agree with them. If the Buyer does not agree with the Terms and Conditions or any part thereof, he is not entitled to order goods on amberfarm.lv. If the Buyer orders goods, it is considered that the Buyer is familiar with the Terms and Conditions and fully agrees with them.
The Seller reserves the right to unilaterally amend and supplement the Terms and Conditions. When the Buyer makes a purchase on amberfarm.lv, the Terms and Conditions in force at the time of ordering the goods apply, therefore the Buyer must familiarize himself with the Terms and Conditions each time he makes a purchase.
The Seller does not assume any risks or liability and is completely exempt from it if the Buyer is partially familiar with the Terms and Conditions or not at all familiar with them, even though he has had such an opportunity.
Taking into account the technical capabilities of the amberfarm.lv system, the Seller has the right to limit the number of registered Buyers.
The Seller has the right to limit the amberfarm.lv services used by the Buyer without notice or to cancel the Buyer’s registration if the Buyer uses amberfarm.lv in violation of the Terms and Conditions, tries to harm the stability or security of amberfarm.lv.
In the event of significant circumstances, the Seller has the right to temporarily or completely suspend the operation of amberfarm.lv without prior notice to the Buyer.
Registration and processing of personal data
In order to use amberfarm.lv and purchase the goods offered there, the Buyer must necessarily provide the following personal data of the Buyer: name, surname, e-mail address, address to which the goods will be delivered, if the Buyer chooses delivery of the goods, phone number and other data important for the delivery of the goods. The authorized representative of a legal entity chooses to fill in the information as a legal entity, indicating the name of the legal entity, registration number, e-mail address, address to which the goods will be delivered, if the Buyer chooses delivery of the goods, phone number and other data important for the delivery of the goods.
The Buyer is responsible for ensuring that the provided data is accurate, correct and complete. If the Buyer’s data changes, the Buyer must immediately update it. The Seller is in no way responsible for any losses incurred by the Buyer or third parties due to the Buyer having provided incorrect or incomplete data (or not having changed or supplemented the data).
The Buyer has the right to freely change, supplement the data or cancel their registration, if any, at any time.
When registering, the Buyer obtains individual access data (username and password). In order to reduce the risk of unauthorized access to the amberfarm.lv online store on behalf of the Buyer, it is recommended to create a complex, difficult-to-remember password (it is recommended to create a password from at least 8 symbols, using uppercase and lowercase letters, numbers and punctuation marks, avoid easy-to-remember words) and change it at least every 6 months. The Buyer is responsible for the complexity of the created login data and its storage, as well as for any actions (data transfer, submitted product orders, user comments, etc.) performed in the amberfarm.lv online store by logging in with the Buyer’s individual username and password. The Buyer undertakes to store them in a safe place and not to disclose them to third parties. The Buyer is responsible for storing the login data provided to him, as well as for any action (providing data, placing product orders, etc.) performed on amberfarm.lv by logging in with the Buyer’s individual username and password. If the services provided by amberfarm.lv are used by a third party who logs in to the amberfarm.lv website using the Buyer’s login data, the Seller shall consider this person to be the Buyer. If the Buyer loses his login data, he must immediately inform the Seller by phone or e-mail specified in the amberfarm.lv online store..
PThe personal data provided by the Buyer will be processed in accordance with the requirements set out in the Law on the Protection of Personal Data of the Republic of Latvia, other legal acts of the Republic of Latvia regulating the processing and protection of this data. The Buyer’s personal data is processed by amberfarm.lv in accordance with the confidentiality policy (link). When processing and storing the Buyer’s personal data, the Seller will use organizational and technical means that will ensure the protection of personal data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing.
If the Buyer uses the services of the amberfarm.lv online store, it is considered that he agrees to the processing of the Buyer’s personal data and confirms that all the information and personal data provided are correct and true. By registering and agreeing to the Terms, the Buyer grants the Seller the right, as a personal data controller, to select, accumulate, systematize, use and in any other way process any and all personal data that the Buyer directly or indirectly provides when visiting amberfarm.lv and using its services.
The Buyer’s personal data will be used to identify the Buyer, carry out the sale and delivery of goods, issue accounting documents, repay the overpaid amount, administer debts, perform other obligations arising from the purchase agreement, as well as to provide the Buyer with the opportunity to use other amberfarm.lv services.
The Buyer’s personal data will be processed for direct marketing purposes only with the Buyer’s consent. The Buyer’s consent is expressed by filling out the registration form or the contact form to be filled out without registration and marking the appropriate fields.
The personal data provided by the Buyer will be used only by the Seller and its partners with whom the Seller cooperates in administering amberfarm.lv, delivering goods and other services related to the placing and fulfillment of the Buyer’s order. The Seller will not disclose the Buyer’s personal data to third parties, except for the Seller’s partners mentioned above in this paragraph, as well as in cases specified in the legislation of the Republic of Latvia.
The Seller may use data not directly related to the Buyer’s person for statistics, i.e. i.e. data on purchased goods. Such statistical data will be selected and processed in such a way that the Buyer’s personal identity or other personal data from which it would be possible to determine the identity of the person is not disclosed.
The Buyer’s personal data will be stored for no longer than required by the specified data processing purposes. Personal data provided by the Buyer during registration at amberfarm.lv will be stored in accordance with the amberfarm.lv Privacy Policy. Data provided when purchasing goods or necessary for the performance of contractual obligations will be stored in accordance with the amberfarm.lv Privacy Policy. Data necessary for the settlement of debt obligations will be stored until the debt is collected, but not longer than ten years. Data for direct marketing purposes will be stored in accordance with the amberfarm.lv Privacy Policy. When personal data is no longer needed for processing or the specified storage period expires, they will be securely destroyed in accordance with the amberfarm.lv Privacy Policy.
By submitting a relevant written request to the Seller in accordance with the amberfarm.lv Privacy Policy, the Buyer has the right to familiarize himself with the Buyer’s personal data processed by the Seller and the way in which they are processed, to request correction of incorrect, incomplete, inaccurate personal data, to request suspension of the processing of his personal data (except for their storage), if the data is processed in violation of the law or the Regulations.
Prices of goods, payment procedures and terms
The prices of goods and services in the order created by amberfarm.lv are indicated in euros and the prices are indicated with a value added tax of 21% and in the cases specified in regulatory enactments with a value added tax of 5%. The goods are sold to the Buyer at the prices that are in force at the time of placing the order on amberfarm.lv, unless the parties have agreed otherwise.
The price of weighed goods in the created order is calculated based on the quantity (weight) of the goods specified by the Buyer. The Seller will ensure that the actual weight of the goods corresponds to the weight ordered by the Buyer as much as possible, but the Seller does not guarantee its complete and accurate compliance.
The Buyer pays for the goods in advance by bank transfer at the time of placing the order. The Buyer deposits the money into the Seller’s account. In such a case, the respective bank is responsible for data security, since all money transactions take place in its online banking system. When paying by bank transfer, the Buyer deposits the money for the order into the Seller’s account LV84HABA0551036968018 SWEDBANK, AS upon placing the order. The order is considered accepted only when the Buyer has made the payment to the Seller in his online bank.
The Seller has the right to cancel the order by notifying the Buyer thereof.
If the order is canceled, the Seller returns the money paid to the Buyer within 3 days, if it has been credited to the Seller’s account.
The Seller has the right to determine at its discretion the minimum basket size, i.e. the minimum amount after which
The Buyer’s order will be fulfilled. The minimum shopping cart amount does not include the delivery fee. The Buyer is informed about the applicable minimum purchase amount in these Terms.
Our promotions and discounts are not cumulative.
Picking up, receiving and delivery of goods
The Buyer can receive the goods by delivery. We will deliver the orders to your doorstep or parcel lockers throughout Latvia, Lithuania and Estonia. The goods are delivered by the Seller or its authorized representative (courier). For delivery to places that do not include the already listed delivery locations, please contact us individually.
The following amount must be paid for the delivery of goods (amounts indicated with VAT) –
If the purchase is under 10 euros – 4 euros
If the purchase is under 20 euros – 3 euros
If the purchase is under 30 euros – 2 euros
If the amount of products in one order is at least 330.00 EUR, then the delivery fee for the goods is not payable, the delivery fee will be deducted when the order is confirmed.
The goods ordered by the Buyer are delivered to the Buyer within two days, if the Buyer has placed the order by the current day at 12:00. If the order is placed after 13:00, then the Seller is entitled to deliver the goods on the third day. In case of heavy traffic, the Seller is entitled to change the delivery time, in coordination with the Buyer.
The Seller will ensure that the Buyer’s order is fulfilled exactly in the form in which it was received, but sometimes due to suppliers, the Seller cannot always guarantee this. If the Seller does not have the ordered goods at the time of delivery or delivery of the goods or they are not in sufficient quantity, the Seller reserves the right to replace the goods with a Product of equal or better quality.
Money for goods paid by the Buyer but not delivered by the Seller, if any, shall be refunded to the bank account specified by the Buyer within three business days after the order is placed or delivered.
The goods ordered by the Buyer are delivered to the address specified in the Buyer’s order. If the Buyer cannot be found at the delivery address specified in the Buyer’s order, the Seller has the right to transfer the goods to any other adult person at the specified address, but the Buyer has no right to make any claims to the Seller for the delivery of goods to an inappropriate person.
If the delivery of the goods is not possible due to the fault of the Buyer or circumstances dependent on the Buyer (the Buyer has specified an incorrect address, the Buyer is not available at the specified address, the specified address cannot be accessed, etc.), the goods are not delivered again (except for cases when the Buyer pays an additional surcharge for the re-delivery of the goods), and the money paid for the goods and delivery is not refunded.
The Seller delivers the goods to the Buyer on the day and time period selected in the order (this information must be indicated by the Buyer in the comments when placing the order). The Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances independent of the Seller. In such a case, the Seller shall contact the Buyer and agree on the delivery time.
The Seller is released from liability for violation of the delivery terms of the goods if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or circumstances dependent on the Buyer.
If the Buyer notices that the shipment does not contain the appropriate quantity of goods or the delivered goods do not comply with the order, and this is not indicated in the delivery document, the Buyer must notify the Seller of this within one day from the moment of delivery, otherwise it is considered that the order has been transferred or delivered properly and the goods comply with the order.
The Buyer will consider each case arising from clause 41 individually and will try to verbally agree on a solution.
Quality guarantee and shelf life of goods
The characteristics of all goods sold in the amberfarm.lv online store are generally indicated in the product description for each product. Manufacturers and distributors of goods are responsible for information about the characteristics of goods, their accuracy, but amberfarm.lv is only responsible for the correct indication and transfer of this information to consumers, unless otherwise provided by regulatory enactments.
The Seller is not responsible for the fact that the goods on amberfarm.lv do not correspond to the real size, shape and color of the goods in terms of their color, shape and other parameters, since the photographs of goods on amberfarm.lv have an illustrative meaning.
Goods with a specified expiration date are delivered in such a way that the Buyer has a real opportunity to use these goods until the expiration date.
If the Buyer is not satisfied with the quality of the goods received, then the objections must be made in writing and sent to the e-mail address: [email protected], attaching a photo of the goods and a description of the situation.
Right of withdrawal. Exchange and return of goods
In accordance with legal acts, the Buyer cannot exercise the right of withdrawal and refuse the ordered food products, beverages and other goods intended for immediate household consumption after the deadline specified in these Terms.
In certain cases, the Buyer may exercise the right of withdrawal and unilaterally withdraw from the purchase of goods on amberfarm.lv within 14 calendar days after the delivery of the relevant goods. The right of withdrawal does not apply to the goods referred to in paragraph 48. The right of withdrawal is not subject to the The period of time is counted from the day the Product is received.
The right of withdrawal specified in paragraph 49 can only be used by the Buyer, who, in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia, is considered a consumer, that is, a natural person who expresses a desire to purchase, acquires or could purchase or use a product or service for a purpose that is not related to his economic or professional activities.
To exercise the right of withdrawal, the Buyer sends a refusal to the e-mail [email protected], indicating the order number in which the product was ordered, the name of the product and its price. The Buyer is obliged to return the product within 7 days after sending the written refusal.
The Seller shall refund the price of the product that the Buyer has returned using the right of withdrawal within seven days after receiving the product. The costs of delivering the product to the store shall be borne by the Buyer (except for products that do not comply with the terms of the contract). When returning or exchanging high-quality goods that comply with the Buyer’s order, the delivery fee is not refunded to the Buyer.
The Buyer is responsible for maintaining the quality of the goods in the event of exercising the right of withdrawal. The Buyer is responsible for any decrease in the value of the goods if the goods have been used in a manner that is incompatible with the principle of good faith, including use for a purpose other than to determine the properties of the goods. The goods must be undamaged, have not lost the appearance of the goods (labels not removed and not damaged, protective films not torn, etc.) and unused. The goods must be returned in their original packaging, in the same configuration as when it was received, with instructions for use and other accessories for the goods. If the goods are not fully assembled, damaged, untidy or not properly packaged, the Seller has the right not to accept the goods, as well as not to refund the money paid by the Buyer for the goods.
Information exchange
The Seller sends all notifications and otherwise communicates with the Buyer using the e-mail address or phone number specified in the Buyer’s registration or in the contact form filled out without registration.
The Buyer sends all notifications and questions using the means of communication and addresses specified in the “Contacts” section of amberfarm.lv.
Final provisions
The relationship between the Buyer and the Seller is governed by these Terms, as well as the legal acts of the Republic of Latvia.
In the event of a loss, the guilty contracting party shall compensate the other contracting party for direct losses in accordance with the legal acts of the Republic of Latvia.
Disputes are resolved through negotiations. If an agreement cannot be reached, the dispute is resolved in accordance with the procedures specified in the legal acts of the Republic of Latvia.